SwimStars FAQs 

Got a question about Becky Adlington's SwimStars? Chances are we have covered it below! Our FAQ section is a rundown of the questions we are asked the most.

Do you have an update on the 4 week national lockdown in England?

 

You may have seen that the government announced a second National Lockdown across England for a four week period, starting from Thursday 5th November. Unfortunately, in line with government guidelines, we have disappointingly had to close our lessons for this period of time in England. We will automatically reduce affected customers' direct debit to the reduced membership price and further information on the content we will be providing, as well as a surprise delivery for our swimmers, has been arranged.

Will I be able to re-join lessons?

 

Yes, if your chosen venue is open you can re-join and start straight away! There may be messages on individual venues so please just keep an eye out for these when you are choosing lessons. Our Find a Class function will show availability at each venue. If you would like to discuss your individual account, please don’t hesitate to call or email and a member of our Customer Service Team will be available to help.

What are you doing to make sure lessons are safe when we re-start?

 

We want to assure you that behind the scenes, we are taking every necessary precaution, and we’re implementing a series of measures to ensure a safe return to lessons for our members. The changes that you’ll see when you return to the pool have been made in accordance with the guidelines we have received from both government and Swim England. There will be strict social distancing requirements and increased hygiene procedures.

In line with guidance from Swim England, all of our teachers will teach from outside of the water wherever possible, this is the safest way to deliver, meaning teachers can social distance whilst still having full view of all swimmers and being able to be close enough should a swimmer need support. Separately, all our team members will complete additional training and a Covid-19 Safety Qualification. Your health and wellbeing remains our number one priority, and that won’t ever change.

What changes should we expect for the classes that usually have a teacher in the water?

 

Lessons are taught in the same way even if a teacher is on the side of the pool and as we need to social distance, it is safer for a teacher to stay out of the water so they are able to maintain full sight of all children and move more quickly if they need to cover a distance to support a swimmer for safety reasons. It’s important swimmers are reassured their buoyancy aids (if required) keep them safe and their teacher will ensure their lesson is fun and progressive.

Teachers will not be able to physically support swimmers due to social distancing however this is also expected to be minimalised even when social distancing is not in place and creates a sense of guided independence for swimmers rather than them being supported physically to achieve. Please don’t be concerned if it takes your swimmer a little time to gain their balance and learn how to move in the water, this is all part of swimmers learning and will be continuously guided by their teachers.

Will numbers of swimmers per class be lowered?

 

One of the unique things about SwimStars is that we’ve always kept our class numbers low in order to give each swimmer a personalised approach. We already have considerably lower numbers in our classes than many other swimming lesson providers, and Swim England guidelines will allow us to resume lessons with the same ratios across all of our classes..

Will overall numbers in the pool be lowered?

 

Yes. Your venue and SwimStars team will be following guidelines and recommendations from our governing bodies.

Are adults still able to view lessons from poolside at my venue?

 

There will be restrictions on the numbers of people we can accommodate on the premises and on poolside. We are continuously working with our venue partners to find the best solution to this as we know so many of you love watching the children’s lessons.

Our usual one adult per swimmer on poolside will be extended to within the building to adhere to guidelines around social distancing.

Each venue has different restrictions and guidelines and you will receive further information at the time of booking, however if you have specific queries, please don’t hesitate to contact our customer service team.

Can I bring other children to the lesson?

 

We ask that whenever possible siblings who are not swimming do not attend lessons. If this is unavoidable you are likely to be asked to wait somewhere away from lessons to support social distances and keep everybody safe.

Will changing rooms be available?

 

Changing rooms will be open at most of our venues, if there are restrictions, we have worked with venues to provide alternative places to change. However, we will be asking swimmers to arrive “beach ready” to limit the use of the changing rooms to after lessons only. This means having swimwear under clothes that are easy to remove on poolside.

We also ask that swimmers adopt a “Dry, Dress and Exit” system and shower at home before and after lessons. We know lots of our swimmers bring pyjamas and onesies to wear after their late afternoon/evening lessons, and we’d urge you to continue do this to make the process as swift as possible.

Will we still use drop off and pickup points?

 

Yes. Wherever possible we will be keeping the location of these the same. We will have indicators in place to support social distancing so please support us by using these and following directions from the team on site.

Will equipment be cleaned and safe?

 

Yes. Equipment will be cleaned between each lesson and we will be following official guidelines by limiting some of the equipment we use.

Is the pool water safe?

 

Yes, chlorine is known to kill covid19 virus in current research.

 

Will social distancing take priority over helping my child if they are struggling?

 

The safety of our swimmers will always be our priority. . Social distancing and significantly enhanced hygiene measures are of course really important, but nothing will stop us from providing essential support as and when it is needed.

Will we still have the same teacher?

 

We are doing everything possible to keep each class with the same teacher. For continuation purposes we recognise this is really important so we will do everything we can to make it happen. There are recommendations for teachers to stay at the same poolside area, however we feel we can move on poolside and still keep social distancing.

Will awards presentations still happen at our Bannatyne and Holiday Inn venues?

 

No. Unfortunately, we will be unable to conduct our awards celebrations, however we will ensure any certificates completed reach our swimmers as soon as possible either at their venue or by post.

Will it be considered that my child hasn’t been in the water for a number of months?

 

We know that our swimmers have not been in a pool since lockdown and we want to ensure we re-introduce them in the safest possible way. Our team have been developing the Water Safety section of the programme and they recommend we start with this for the first weeks of our return to lessons. We appreciate that your child may have some reservations about getting back in the water having been out for so long – that’s completely natural. But please rest assured that our team are ready to support them and ease them gently back into lessons. This will also give our swimmers the confidence to know that their lessons will start with a tentative splash back in the water and include all the fun they should be having in and around the pool!

Will my swimmers awards criteria be updated?

 

We won’t be requiring criteria of awards to be updated in the first few weeks. We will be prioritising a safe and steady re-introduction to the pool.

What happens if my child or a family member is experiencing covid19 symptoms?

 

If you, your swimmer, any member of your household or contact bubble displays any symptoms, then we ask you to follow the government recommendations which can be read here: www.nhs.uk/conditions/coronavirus-covid-19/

 



 

 

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